Privacy Policy

BDS Movers Ltd

Effective Date: 2026
Last Reviewed: 2026

BDS Movers Ltd (“BDS Movers”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This policy explains how we collect, use, store, and protect your information in accordance with the New Zealand Privacy Act 2020.

By using our website or engaging our moving services, you agree to the practices described below.

1. Our Approach to Privacy

We only collect information that is reasonably necessary to provide moving, relocation, storage, and related services.

We do not collect excessive or unrelated personal data.
We do not sell personal information.
We handle all data in a confidential and secure manner.

A designated Privacy Officer oversees compliance within our organisation.

2. What Personal Information We May Collect

Depending on the service requested, we may collect:

• Your full name

• Pickup and delivery addresses

• Email address

• Phone number

• Company name (if business client)

• Identification details when required

• Payment and billing information

• Inventory details relating to goods being moved

• Communication records between you and our team

We collect this information directly from you or from authorised representatives acting on your behalf.

3. How Information Is Collected

Your information may be collected through:

• Website quote forms

• Booking forms

• Phone calls

• Email enquiries

• Social media platforms

• Google Ads or other online advertising enquiries

• Referral partners

• Signed agreements or job confirmations

When you browse our website, we may also collect limited technical data such as IP address, device type, and browsing behaviour for analytics purposes.

4. Why We Collect Your Information

We collect personal information for legitimate business purposes, including:

• Preparing quotes

• Scheduling moving services

• Providing packing, transport, and storage services

• Processing payments

• Issuing invoices and receipts

• Customer support and communication

• Improving service quality

• Meeting legal and tax obligations

• Marketing our services (with opt-out option available)

We will not use your personal information for unrelated purposes without your consent.

5. Sharing of Information

BDS Movers Ltd may share relevant information only when necessary to deliver services or comply with the law.

This may include:

• Subcontracted moving teams

• Storage facility providers

• Payment processing companies

• IT service providers

• Debt recovery agencies (for unpaid invoices)

• Government authorities or regulators when legally required

All third parties engaged by us are expected to maintain strict confidentiality and protect your information.

We do not trade, sell, or rent your personal data.

6. Data Storage and Security

Your information is stored using secure systems and procedures, including:

• Restricted staff access

• Password-protected systems

• Secure cloud storage

• Encrypted payment processing

• Physical document protection measures

We regularly review our security practices to reduce the risk of unauthorised access.

While we take reasonable steps to safeguard your data, no online system can be guaranteed 100% secure.

7. Retention of Records

We retain business and financial records for a period required under New Zealand law, typically up to 7 years.

After this period:

• Paper records are securely destroyed

• Digital data is permanently deleted or anonymised

Marketing database records are retained only until you unsubscribe.

8. Data Breach Response

If a privacy breach occurs, BDS Movers Ltd will:

1. Investigate the situation immediately

2. Contain and minimise potential harm

3. Notify affected individuals where required

4. Report serious breaches to the Office of the Privacy Commissioner (if legally necessary)

5. Review internal systems to prevent recurrence

9. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate data

• Withdraw consent for marketing communications

• Lodge a complaint if you believe your privacy has been mishandled

Requests can be made using the contact details below.

10. Cookies and Website Analytics

Our website may use cookies and tracking tools to:

• Improve website functionality

• Analyse visitor traffic

• Enhance user experience

Cookies do not give us access to your personal files or confidential information.

You may disable cookies in your browser settings if you prefer.

11. Updates to This Policy

We may revise this Privacy Policy from time to time.
The updated version will always be available on our website.

Continued use of our website or services indicates acceptance of the current policy.

12. Contact Information

If you have any privacy-related enquiries, please contact:

BDS Movers Ltd
Email: info@bdsmovers.co.nz
Phone: 0800 600 003